She conferences in the whole community
When a member needs a ride, a refill, a social worker, or a specialist, Florence doesn't hand off a task, she three-way calls the local resource into the conversation and stays on the line until it's handled.
The AI Care Manager
Meet Florence.
Care management that never sleeps.
A 24/7, emotionally intelligent care manager for Health Plans and Health Systems. She calls your members, conferences in the resources they need, and knows their whole story before she dials, all with no IT lift.
No API project. No integration quarter. Florence starts on the calls you already can't get to.
Florence
AI Care Manager
Enter your number and Florence rings you for a live check-in.
Connecting…
Live demo. Florence calls your phone.
Built for the teams carrying the panel
Health Plans
Health Systems
Specialty Care
ACOs & Value-Based Care
Transitional Care
What Florence does
A care manager, not a chatbot.
Florence does the human parts of care management, at the scale of the whole panel. Three things set her apart.
She knows the whole clinical record
Florence walks into every call already briefed, pulling the member's full history from your HIEs and clinical systems. No "remind me why you're calling." Community intelligence, on every dial.
She documents back to the EHR
Every conversation is structured and written back into the record automatically, so your nurses open the chart to a clean, complete note instead of a blank one. The work is done, and it's documented.
No IT lift
She works the way your staff already do.
Florence integrates through browser agents, not APIs. She signs into the same portals and systems your care team uses and gets to work. There is no integration project to scope, no interface to build, no year-long IT queue. Go live in weeks, not quarters.
- No API buildShe uses the interfaces you already have.
- No rip & replaceFlorence sits on top of your stack, not inside it.
- No IT backlogNothing to wait in the engineering queue for.
A careful rollout
You earn trust in Florence one call at a time.
Florence doesn't arrive all at once. She scales into your panel exactly as fast as your team is comfortable, from a handful of calls to the whole book.
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01
Some of the calls
Start narrow. Florence takes a defined slice, the outreach your team never has time for, while every conversation is reviewed.
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02
The high-risk calls
As she proves out, Florence steps up to the members who matter most, the transitions and rising-risk cases where a call today prevents a readmission tomorrow.
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03
All of the calls
When she's earned it, Florence covers the whole panel, 24/7, so no member goes uncalled and no nurse is buried in a queue.
Why it matters
Reach every member. Bury no nurse.
24/7
Coverage across the whole panel, nights and weekends included, without adding headcount.
Weeks
From kickoff to live calls, because there's no integration to build first.
100%
Of Florence's conversations documented back to the EHR, structured and ready to read.
Trust & safety
Built for healthcare from the first call.
Florence works inside the guardrails care teams already trust, with a human always able to see, review, and step in.
Human-in-the-loop
Every high-risk conversation can be reviewed and escalated to a licensed clinician in real time.
Everything documented
Nothing happens off the record. Each call is captured and written back to the chart.
Scope you control
You decide which members, which programs, and which calls Florence handles, and change it any time.
Clinical-grade data
HIE and record access handled with the privacy and security standards healthcare demands.
Getting started is easy
See Florence take a call.
Give us a slice of your panel and we'll show you care management that scales. No IT project required to find out.
or email hello@hireflorence.com